Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. For eligible products fulfilled from a U.S. warehouse, delivery is typically estimated at 2–5 business days after shipment. Delivery estimates are not guaranteed and can vary due to carrier delays or other circumstances.

How will I know when my order ships?

Once your order ships, you’ll receive tracking information so you can follow its progress.

Where does Brinlow Home ship?

We currently focus on shipping within the United States.

Can I return my order?

If you need to request a return, please contact us before sending anything back. Return eligibility depends on the item, its condition, and the circumstances of the return.

What if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help determine the appropriate resolution.

Do Brinlow Home products require assembly?

Some furniture and storage products require assembly. Product-specific information will be shown on the individual product page.

Do colors look exactly the same in person?

We do our best to represent products accurately, but colors and wood tones can appear slightly different depending on lighting and screen settings.

How can I contact Brinlow Home?

Use our Contact page and include your order number if your question relates to an existing order.